Terms and Conditions

ASTUTE IMPACT (PTY) LTD
Effective date: 7 September 2026
Last updated: 7 September 2026

1. Introduction

These Terms and Conditions govern the purchase and delivery of services supplied by ASTUTE IMPACT (PTY) LTD (“Astute Impact”, “we”, “us” or “our”).

They apply when a customer or client (“you” or “your”) accepts a quotation, proposal, statement of work or other written service offer from Astute Impact.

These Terms should be read together with our:

Legal / Website Terms of Use: www.astuteimpact.com/legal
Privacy Policy: www.astuteimpact.com/privacy-policy
Applicable quotation, proposal or statement of work

If a signed agreement, accepted quotation or statement of work contains terms specifically agreed for an engagement, those specific terms take precedence where they conflict with these general Terms and Conditions.

2. Business information

Legal name: ASTUTE IMPACT (PTY) LTD
Registration number: 2026 / 491482 / 07
Registered office: 50 Danie Theron Ave, General De Wet, Bloemfontein, Free State, 9301
Email: astuteimpact.ai@gmail.com
Website: www.astuteimpact.com
Jurisdiction: Republic of South Africa

3. Our services

Astute Impact provides customised digital and professional services, which may include:

Construction quotations, costing documents and scopes of work
Business documents, reports and assessments
Process and workflow design
AI and automation implementation
Business planning and decision support
Enterprise Intelligence and capability-development services
Administrative, operational and related support

Unless otherwise agreed in writing, our services are delivered remotely and our deliverables are supplied electronically.

Astute Impact does not provide regulated legal, financial, investment, healthcare or engineering certification services unless expressly stated in a written agreement and delivered through an appropriately qualified and authorised professional.

4. Enquiries, quotations and acceptance

Submitting an enquiry or project-request form does not create a contract, confirm a price or guarantee a delivery date.

We will review the available information and may request further documents, measurements, photographs, specifications or instructions before confirming the scope.

A service engagement begins only after:

We issue a quotation, proposal, statement of work or other written offer;
You accept the offer in writing, by signature, through an approved electronic process, by making the required payment, or by instructing us to commence; and
Any required deposit or payment has cleared.

The accepted quotation or proposal will describe the agreed scope, price, payment requirements, deliverables and expected turnaround.

5. Prices, taxes and payment

Prices are stated in South African rand unless another currency is expressly specified.

Astute Impact is currently not registered for value-added tax. VAT will not be charged unless our VAT status changes and this is disclosed in the relevant commercial document.

Payment may be made through PayFast, electronic funds transfer or another payment method approved by Astute Impact.

Unless different terms are stated in the accepted quotation:

payment is required before work commences;
work begins only after payment has cleared and the required information has been received;
payment does not expand the agreed scope; and
bank, payment-provider or currency-conversion delays may affect the commencement date.

You are responsible for using the correct payment reference and supplying accurate billing and contact information.

6. Service commencement

Work is considered to have commenced when Astute Impact begins any agreed assessment, research, analysis, calculation, drafting, document preparation, system configuration or other substantive delivery activity.

Administrative acknowledgement of an enquiry or payment does not by itself mean substantive work has commenced.

If applicable law provides a cooling-off right, Astute Impact will honour that right. Where you ask us to begin work during an applicable cooling-off period, we may request express written consent before commencing.

7. Customer responsibilities

You must provide information that is accurate, complete and reasonably sufficient for us to perform the agreed work.

Depending on the service, this may include:

Project descriptions and instructions
Measurements and quantities
Drawings, photographs or plans
Supplier quotations or material prices
Labour rates or subcontractor information
Existing documents, templates or specifications
Timely answers to reasonable clarification questions

We may rely on information supplied by you unless independent verification is expressly included in the agreed scope.

You remain responsible for checking that final technical, legal, regulatory, construction, engineering, tax or other specialised decisions are reviewed and approved by appropriately qualified persons where required.

8. Delivery policy

Unless otherwise agreed, deliverables are supplied digitally by:

Email
Secure download link
Shared cloud folder
An agreed business or collaboration platform

The expected delivery date or turnaround will be stated or confirmed in the accepted quotation, proposal or subsequent written communication.

A date requested through an enquiry form is not a confirmed delivery commitment.

The delivery period begins only once:

the required payment has cleared;
all information reasonably required to begin has been received; and
any material uncertainties concerning scope have been resolved.

Delivery dates may be adjusted where:

information is incomplete, inaccurate or supplied late;
the customer changes the scope;
customer feedback or approval is delayed;
a third-party platform, supplier or service is delayed;
circumstances outside our reasonable control affect delivery.

We will communicate material delays and provide a revised expected delivery date where reasonably possible.

A digital deliverable is considered delivered when it is sent to the email address supplied by you or made available through the agreed delivery channel. Please contact us promptly if you cannot access a delivered file.

9. Construction quotations and costing documents

Construction quotations, costings, scopes and related documents are prepared from the information, measurements, photographs, prices and instructions available at the time.

Unless expressly included in the agreed scope:

Astute Impact does not conduct a physical site inspection;
measurements and quantities supplied by the customer are not independently verified;
supplier prices and market rates are not guaranteed;
the document is not an engineering certificate, architectural approval or statutory approval; and
actual construction costs may change because of site conditions, design changes, supplier pricing, labour availability or other factors.

Any material change to the information used may require the document to be revised and may affect the price or turnaround.

10. Scope changes and revisions

The agreed price covers only the scope and revision allowance stated in the accepted quotation or proposal.

Minor corrections required because we did not follow the agreed instructions will be addressed without an additional charge.

The following may constitute additional work:

New deliverables
Material scope changes
New information supplied after drafting
Changed measurements, drawings or specifications
Additional revision rounds
Urgent turnaround requests
Reformatting into a substantially different customer or tender format

We will disclose any additional price or revised delivery date before performing material out-of-scope work.

11. Cancellation policy

You may request cancellation by emailing astuteimpact.ai@gmail.com.

If you cancel before substantive work has commenced, we will provide a full refund of payments received for the cancelled service, subject to any mandatory legal requirements.

If you cancel after substantive work has commenced, Astute Impact may retain or charge a reasonable amount based on:

Work already completed
Time reasonably spent
Deliverables or draft materials already prepared
Non-recoverable third-party costs
The nature of the service and notice provided

Any cancellation charge will be reasonable in the circumstances and will not exceed the amount paid for the cancelled service.

If Astute Impact cancels an engagement because we cannot provide the agreed service, we will refund the amount paid for any undelivered portion. If nothing usable has been delivered, a full refund will ordinarily be provided.

12. Refund policy

Refund requests must be submitted to astuteimpact.ai@gmail.com and should include:

Your name or business name
Invoice, quotation or payment reference
Payment date and amount
Reason for the request
Relevant supporting information

Refunds may be approved where:

Work had not commenced before a valid cancellation;
Astute Impact cannot deliver the agreed service;
A duplicate or incorrect payment was made;
The delivered service materially fails to meet the agreed scope and cannot reasonably be corrected or performed again; or
A refund is required by applicable law.

A change of mind after a customised deliverable has been substantially completed or delivered will not automatically qualify for a full refund. This does not limit rights that cannot lawfully be excluded.

Where a problem can reasonably be corrected, we may first offer to correct or reperform the affected portion of the service.

Approved refunds will ordinarily be initiated within five business days after approval. Payment providers and financial institutions may require additional processing time before the funds appear in your account.

Where supported, a refund will be returned through the original payment method. PayFast payments will be refunded through the applicable PayFast process, subject to PayFast’s processing requirements.

The refund will not exceed the amount originally paid for the affected service.

13. Complaints and service concerns

Please notify us promptly if you believe a deliverable:

Does not match the agreed scope
Contains a material error
Is incomplete
Cannot be accessed
Was not delivered within the confirmed timeframe

Contact us at astuteimpact.ai@gmail.com with the relevant project or payment reference and a clear description of the concern.

We will acknowledge and assess the matter and attempt to resolve valid concerns through correction, reperformance, an agreed adjustment or a refund where appropriate.

14. Intellectual property and permitted use

Unless otherwise stated in the accepted quotation or agreement, you may use a fully paid final deliverable for its intended personal or internal business purpose.

Astute Impact retains ownership of its pre-existing:

Frameworks
Templates
Systems
Methods
Workflows
General know-how
Reusable tools and intellectual property

Ownership or usage rights in specially commissioned materials may be addressed separately in the applicable quotation or agreement.

Drafts and unpaid deliverables may not be commercially used, distributed or presented as final work.

15. Confidentiality and personal information

We will handle confidential and personal information with reasonable care and use it for legitimate enquiry, contracting and service-delivery purposes.

Our processing of personal information is further explained in our Privacy Policy:

www.astuteimpact.com/privacy-policy

Customers should not submit passwords, banking credentials or unrelated sensitive personal information through general forms, email or file uploads.

16. Third-party platforms

Our services may use or interact with third-party platforms such as PayFast, HubSpot, Google, Microsoft, WhatsApp, cloud-storage providers and AI or automation services.

Third-party services operate under their own terms, availability and processing arrangements. Astute Impact is not responsible for an interruption or failure caused solely by a third-party platform outside our reasonable control, but we will take reasonable steps to assist with resolving delivery or payment issues affecting our services.

17. Limitation and consumer rights

Nothing in these Terms excludes, restricts or waives any right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable law.

Any limitation of liability contained in our Legal / Website Terms of Use applies only to the extent permitted by law.

18. Governing law

These Terms are governed by the laws of the Republic of South Africa.

Where a dispute cannot be resolved directly, it will be subject to the jurisdiction of the appropriate South African court or consumer dispute-resolution body, subject to any mandatory rights available under applicable law.

19. Changes to these Terms

We may update these Terms to reflect changes in our services, payment methods, business practices or legal requirements.

The “Last updated” date at the top indicates the latest revision.

The version applicable to a transaction will generally be the version available when the relevant quotation or service offer was accepted, unless a later change is required by law or expressly agreed.

20. Contact us

For questions, cancellations, refund requests or complaints:

ASTUTE IMPACT (PTY) LTD
Registration number: 2026 / 491482 / 07
Registered office: 50 Danie Theron Ave, General De Wet, Bloemfontein, Free State, 9301
Email: astuteimpact.ai@gmail.com
Website: www.astuteimpact.com

Email: astuteimpact.ai@gmail.com